Questions & Answers

I don’t have a room, can I still join?

If you are interested in joining, you could reach out to our wedding planner, Melissa Shah, at mshah@destinationweddings.com to book a room. Please let us know in advance, as we have to confirm the final guest count. 

What is the weather like in Mexico around November?

Despite it being cold at the end of November in Toronto, the weather in Mexico is promised to be just perfect. Temperature should be around 30° C, with primarily clear skies and a small chance of rain. The seaweed season is over by this point, and the hurricane season will be long gone. So, get ready for a perfect escape from winter!

What events will I need to attend for the wedding?

During the wedding day, all the events start at 4:30PM and will continue till 11PM. However, we are going to party all day every day (except not the night before the wedding says Londa!). The schedule for when we’re going to be visiting the famous Xcaret parks can be found here (coming soon). Let us know if you want to attend any of these with us and join our party! We are also organizing a dinner party boat cruise on Nov 24 at 6pm – TBC. Let us know if you want to join this activity.

Will there be an open bar?

An open bar will be available during both the cocktail hour and reception. As well as a 3-course plated dinner will be provided during the reception. Mmm… can’t wait!

Will there be an after-party?

You bet! We will crash the closest bars and nightclub at the resort. Show must go on!

What is your wedding hashtag?

Tag your social media posts with #YOLOFAM22. Hopefully, it is unique enough

What is the wedding attire?

Wow, Xcaret Arte is BIG! Do you have a map?

What is included in my stay at Xcaret Arte?

Your all-inclusive resort stay includes the tastiest (unlimited) food and drink and access to all amenities at the hotel, as well as transportation and access to Xcaret Parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xenses, Xavage, Xoximilco and Xenotes, plus Xailing: Ferry to Isla Mujeres by Xcaret. There are also artistic workshops happening across the hotel that you can attend. 

There are some optional services that require extra $$$, such as the Spa, the Michelin-star restaurant, some photography services,  etc.

How does transportation work between the hotel and the parks?

The hotel has buses running approximately every 15 minutes to Xcaret Park, Xplor & Xplor Fuego. Buses to all the other parks have a set schedule. When you request a reservation with Guest Services, they will be able to provide you with the schedule for the other parks and tours.

How do I reserve the Xcaret Parks and Tours?

You can do it by emailing: hxagservice@hotelxcaret.com – they will send you a PDF form to fill out to pick which parks and tours you would like to do. If you would like to join in on the party boat experience (Xoximilco) which we plan to do 2 days before the wedding, please reach out to us. If you want to join us in any other parks/tours, please refer to our schedule (coming soon).

How do I get from the airport to the hotel, and back?

If you are travelling with us using Air Transat, there is a group shuttle included with your package. If you have purchased a hotel-only package, please let us know your arrival time and we will arrange a shuttle for you.

What restaurants are available to me at Xcaret Arte?

You can find the selection of the restaurants at the dedicated page we put together here. Please note that some of them need to be booked in advance. The best way to make sure you can enjoy the restaurants of your choice is to book them 30+ days before your flight to Mexico. You can do it by emailing: hxagservice@hotelxcaret.com – they will send you a PDF form to fill out.

I have dietary restrictions / allergies. What’s the best way to let you know?

Please text / call us. It is important to notify the Hotel in advance for them to be able to accommodate you for the wedding reception.

How will you communicate any updates and/or changes before the wedding?

Please visit the website for any updated information/changes to the Wedding Weekend Celebration. We will also create a WhatsApp group with all the guests before coming to Mexico.

What is the policy on tipping?

While tipping at All-Inclusive resorts isn’t required, it is very appreciated by the staff and common to do so. It will be up to you to decide if and how much you want to tip for various things (ex. meals, drinks at the bar, room service, etc.).